Brand

Brand

Connected families with learning recovery resources

Connected families with learning recovery resources

Connected families with learning recovery resources

Project overview

Project overview

Project overview

As the Brand Designer at Remind, I led the creative execution for a multi-state campaign promoting state-funded tutoring programs to K-12 districts, schools, and families. The initiative sought to inform administrators and families of how they can apply and use state funds allocated from the Elementary and Secondary School Emergency Relief (ESSER) fund to address pandemic-related learning loss by signing up with Remind Tutoring– an accessible, personalized, and research-backed online tutoring service.

Impact

Impact

$375K TSD Sales Goal (Q2 2023), with 50-58% email open rates

$375K TSD Sales Goal (Q2 2023), with 50-58% email open rates

Reach

Reach

Campaign reached 252,374 users across Virginia, Kansas, and Ohio

Campaign reached 252,374 users across Virginia, Kansas, and Ohio

Strategy

Strategy

Multi-touch conversion strategy (awareness → consideration → conversion)

Multi-touch conversion strategy (awareness → consideration → conversion)

Problem framing

Parents and educators across the U.S. need to access learning recovery resources for students impacted by COVID-19 because pandemic-related school closures created significant achievement gaps. However, they lack awareness that federal ESSER funding has made free or low-cost tutoring programs available through their state, and the complex, state-specific eligibility requirements and application processes are difficult to navigate. This leads to low enrollment in state-funded tutoring programs, leaving millions of dollars in education funding unused while students continue to struggle with learning loss.

🎯 Goals:

  • Create clear, accessible touchpoints that raise awareness of available state funding for tutoring

  • Simplify complex, state-specific funding processes into easy-to-understand steps

  • Position Remind Tutoring as a trusted, state-approved education service provider

  • Drive enrollment and meet ambitious sales goals ($375K in TSD Sales, $5M in pipeline, $560K in DTC Sales)

  • Create clear, accessible touchpoints that raise awareness of available state funding for tutoring

  • Simplify complex, state-specific funding processes into easy-to-understand steps

  • Position Remind Tutoring as a trusted, state-approved education service provider

  • Drive enrollment and meet ambitious sales goals ($375K in TSD Sales, $5M in pipeline, $560K in DTC Sales)

The solution: From awareness to enrollment

The solution: From awareness to enrollment

The solution: From awareness to enrollment

Working with product design, data, sales, and customer success teams I designed a comprehensive, multi-channel campaign that guided families from awareness to enrollment by creating cohesive touchpoints at every stage of the decision-making process.

The campaign was structured as a 3-stage funnel, with each deliverable strategically designed to move families and administrators closer to enrollment.

Stage 1: Awareness — Introduce the Opportunity

🎯 Goal: Alert families and administrators that state funding for tutoring exists

💼 Deliverables:

  • Social media assets — Instagram posts and stories built awareness and directed followers to learn more

  • Email templates — Eye-catching visuals in newsletters to paid admins and parents introduced the program with clear "Attention [State] families" headlines

  • Explainer video — B2B asset for schools and districts explaining how Remind Tutoring works with state programs (used in sales outreach and admin presentations)

👤 User Journey:
Email newsletter or social post → Spark interest about available funding → Drive traffic to landing page

Stage 2: Consideration — Build Trust & Simplify the Process

🎯 Goal: Help families understand how the program works and overcome barriers to enrollment

💼 Deliverables:

  • State-specific landing pages — Comprehensive resources explaining eligibility, the tutoring experience, and how to use state funds

  • Downloadable PDF guides — Portable, shareable resources parents could reference or forward to others

👤 User Journey:
Landing page visit → Learn about program details → Understand the simple 3-step process → Feel confident to take action

Stage 3: Conversion — Remove Friction & Drive Sign-Ups

🎯 Goal: Make it as easy as possible for parents to start the enrollment process

✏️ Design Approach:

  • Dual CTA strategy on all assets:

    • "Learn more" → Directed to state-specific landing page (for those needing more information)

    • "Get started" / "Schedule your first session" → Directed to dedicated sign-up flow with state-specific URL parameters (e.g., ?free-first-session=keepkansas)

  • Progressive disclosure: Landing pages provided enough information to build confidence without overwhelming, then funneled to streamlined sign-up flow

  • Multi-touch email sequences: 3-email campaigns with non-opener follow-ups ensured families had multiple opportunities to engage

👤 User Journey:
Click "Get started" CTA → Enter sign-up flow → Match with tutor → Book first session → Receive invoice to submit to state program

Stage 1: Awareness — Introduce the Opportunity

🎯 Goal: Alert families and administrators that state funding for tutoring exists

💼 Deliverables:

  • Social media assets — Instagram posts and stories built awareness and directed followers to learn more

  • Email templates — Eye-catching visuals in newsletters to paid admins and parents introduced the program with clear "Attention [State] families" headlines

  • Explainer video — B2B asset for schools and districts explaining how Remind Tutoring works with state programs (used in sales outreach and admin presentations)

👤 User Journey:
Email newsletter or social post → Spark interest about available funding → Drive traffic to landing page

Stage 2: Consideration — Build Trust & Simplify the Process

🎯 Goal: Help families understand how the program works and overcome barriers to enrollment

💼 Deliverables:

  • State-specific landing pages — Comprehensive resources explaining eligibility, the tutoring experience, and how to use state funds

  • Downloadable PDF guides — Portable, shareable resources parents could reference or forward to others

👤 User Journey:
Landing page visit → Learn about program details → Understand the simple 3-step process → Feel confident to take action

Design Process & Collaboration

Key learnings: Collaboration
and creation

Cross-Functional Partnership:

  • Collaborated across Product, Engineering, Data, Sales, and CSM teams to ensure seamless campaign execution—from creating precise audience segments via SQL queries to implementing state-tagged sign-up flows and providing sales enablement materials

External Vendor Management:

  • Managed external motion design company for explainer video production

  • Created comprehensive storyboard deck with static frame designs and detailed motion notes to maintain brand quality and communicate creative expectations before production began

Design Execution:

  • Built scalable Figma brand design system with reusable templates and components, enabling efficient production of 3 state-specific landing pages, 18+ email assets, 3 PDF guides, and social templates (based on number of RFPs won per state)

  • Leveraged cost-effective Adobe Stock photography and video resources to communicate real-world application of the Remind Tutoring product while remaining on budget and on time

  • Delivered production-ready assets across web (Webflow), email (Braze), and print (PDF) formats within Q2 2023 timeline while maintaining exceptional quality and brand consistency

Impact and results

Campaign Reach:

  • 252,374 total users reached across three states via email campaigns

  • Multi-channel approach combining email, landing pages, digital advertising, and CSM outreach

  • State-specific segmentation ensured relevant messaging for each program's unique requirements

Email Performance:

  • Average open rate: 50-58% for parent campaigns (above industry average of 20-25%)

  • Average open rate: 37-49% for administrator newsletters

  • 16 confirmed conversions (first tutoring sessions booked within 7 days of email send)

  • Multi-touch sequences with non-opener follow-ups maximized audience engagement

Digital Advertising:

  • Nextdoor campaign (Kansas): 21,081 impressions, 61 clicks, 0.29% CTR at $3.25 CPC

  • Geo-targeted approach tested for future scaled campaigns in additional states

Brand Impact:

  • Maintained Remind's approachable brand personality while addressing serious educational needs

  • Balanced emotional connection (student success stories) with functional clarity (funding process steps)

  • Ensured visual cohesion across all touchpoints through consistent imagery, color palette, and UI patterns

Impact and results

Campaign Reach:

  • 252,374 total users reached across three states via email campaigns

  • Multi-channel approach combining email, landing pages, digital advertising, and CSM outreach

  • State-specific segmentation ensured relevant messaging for each program's unique requirements

Email Performance:

  • Average open rate: 50-58% for parent campaigns (above industry average of 20-25%)

  • Average open rate: 37-49% for administrator newsletters

  • 16 confirmed conversions (first tutoring sessions booked within 7 days of email send)

  • Multi-touch sequences with non-opener follow-ups maximized audience engagement

Digital Advertising:

  • Nextdoor campaign (Kansas): 21,081 impressions, 61 clicks, 0.29% CTR at $3.25 CPC

  • Geo-targeted approach tested for future scaled campaigns in additional states

Brand Impact:

  • Maintained Remind's approachable brand personality while addressing serious educational needs

  • Balanced emotional connection (student success stories) with functional clarity (funding process steps)

  • Ensured visual cohesion across all touchpoints through consistent imagery, color palette, and UI patterns